This page outlines the Terms and Conditions under which you ("Visitor") may access and use this website ("Website"). Please read these Terms and Conditions carefully. By continuing to use this Website, you acknowledge that you have read, understood, and agreed to be bound by these terms. If you do not agree with any of the Terms and Conditions stated herein, we request that you exit the Website immediately.
The business, including any of its divisions, subsidiaries, associate companies, or investment partners (in India or abroad), reserves the right to update or revise these Terms and Conditions at any time without prior notice. It is your responsibility to review these Terms periodically, as continued usage of the Website signifies your acceptance of any changes.
Basic Information
• The products and services offered by Arived are not intended to replace professional or mainstream medical treatment. We do not recommend substituting our products or services for conventional medical advice or medication.
• Our crystal products are intended to support spiritual, emotional, and energetic well-being. They are not intended to diagnose, treat, cure, or prevent any medical or psychological conditions. Nothing on this Website should be construed as medical advice. We strongly recommend consulting a certified medical professional before making health-related decisions.
Crystal Products
• All stones or items sold under the Arived brand are referred to as "crystals," regardless of whether they possess a true molecular crystalline structure.
• The term "crystals" is used for convenience and familiarity, particularly among practitioners who use these tools for a variety of spiritual, meditative, or energetic purposes.
• If you have any questions regarding the structure or use of a specific product, please contact us.
Product Representation
• Product images and descriptions are presented as accurately as possible. However, we do not guarantee that they are exact representations. Colors, textures, or sizes may slightly vary due to natural variations and photographic limitations.
3. Placing Orders
• Orders can be placed through our official Website, www.arived.in. Once an order is submitted and payment is confirmed, it is considered final and will be processed for shipment.
International Orders and Customs
• If you place an order from a country outside mainland India, you are considered the importer of the goods. You are responsible for all customs duties, import taxes, and local charges that may apply in your country.
• Arived holds no responsibility for any taxes or declarations required by local authorities. We recommend checking with your local customs office before placing an order.
4. Payment Terms
• All orders, regardless of origin, must be paid in Indian Rupees (INR).
• Arived reserves the right to change prices at any time. However, your order will be charged based on the price at the time of confirmation, subject to product availability.
• Product ownership transfers to the customer only after full payment is received. If payment is not successfully processed, the order may be delayed or canceled.
• Please note: Once the product has been delivered to you, any risk of loss, theft, or damage is transferred to you.
5. Delivery and Shipping
• We ship products to the delivery address provided during the checkout process. Delivery timelines vary depending on your location and product availability. Customers will be informed of any delays via email.
• Please ensure someone is available to receive the package; we are not responsible for delays due to customer unavailability or incorrect address details.
6. Communication
• For queries related to services or orders, please Contact Us - Monday to Friday, 10:00 AM to 6:00 PM IST.
• If we are unable to respond on a particular day, we will inform you about our availability as soon as possible.
7. Pricing, Guarantees, and Warranties
• We maintain non-negotiable, fair pricing to ensure accessibility.
• No warranties or guarantees are provided due to the nature of the items.
• Products are not allergen-tested; consult your doctor before use.
• Do not consume, inhale, or diffuse any stone product unless directed by a licensed professional.
8. Returns, Refunds, and Cancellations
Due to the sensitive energetic nature of our products, all sales are final. We do not accept returns or exchanges unless the product is incorrect or damaged during transit. In such cases:
• You must notify us within 48 hours of receiving the product.
• You must submit photographic evidence showing the issue.
• Upon review and approval, we will process a replacement or refund to your original payment method.
We reserve the right to refuse refund requests that fall outside these conditions.
9. USE OF CONTENT
All logos, brands, marks, headings, labels, names, etc. on the website are either owned or used under license by Arived.
• Unauthorized use, sale, reproduction, or modification of website content is strictly prohibited without written permission.
10. ACCEPTABLE WEBSITE USE
(A) Security Rules
Visitors must not:
• Gain unauthorized access to any part of the Website, servers, or customer accounts.
• Probe or test the Website’s security features.
• Interfere with service by spreading malware, spam, or initiating denial-of-service attacks.
Violating these rules may result in legal action, including reporting to law enforcement.
(B) General Rules
Visitors must not:
• Transmit or store illegal, offensive, or infringing material.
• Infringe on the intellectual property rights of others.
• Post libelous, defamatory, obscene, or hateful content.
• Violate any laws while using this Website.
11. INDEMNITY
By using our Website and purchasing our products, you agree to indemnify and hold harmless Arived, its employees, officers, and partners from any losses, claims, damages, or legal costs resulting from your breach of these Terms or misuse of the Website or its contents.
12. LIABILITY
Arived is not responsible for any direct, indirect, incidental, or consequential losses or damages arising from:
• Use or inability to use our products or Website.
• Delays or disruptions in Website operation.
• Unauthorized access to your data or personal information.
In any case, our maximum liability is limited to the amount you paid for the product or service in question.
13. DISCLAIMER OF CONSEQUENTIAL DAMAGES
No party associated with Arived is liable for:
• Loss of data, profits, or hardware damage due to use/inability to use the site.
• Issues stemming from warranties, contracts, or negligence—even if advised of such risks.
14. Force Majeure
We are not liable for any failure or delay in fulfilling obligations due to events beyond our control, including but not limited to:
• Natural disasters
• War or terrorism
• Internet outages
• Labor strikes
• Government regulations
15. Personal Data & Privacy
We collect and process your personal information to:
• Complete your order
• Improve your customer experience
• Comply with legal obligations
We may share your information with third-party logistics or payment partners only as needed to complete transactions. Your data is stored securely and handled in accordance with Indian data protection laws.
16. Age Requirement
You must be at least 18 years old to use our Website or purchase products. If you are under 18, you must use the Website under supervision of a parent or legal guardian. We do not knowingly collect personal information from children under 13.
17. Governing Law and Jurisdiction
These Terms are governed by the laws of India. In the event of a legal dispute, jurisdiction shall lie exclusively with the courts located in Hyderabad, Telangana, India.
18. Dispute Resolution
If a dispute arises, we encourage you to contact us directly for a resolution. If unresolved, the dispute will be settled via binding arbitration under the Indian Arbitration and Conciliation Act, 1996, in Hyderabad, India.
19. Cookies and Tracking
Our Website may use cookies and third-party analytics tools to understand user behavior and improve your experience. By using our site, you consent to the use of these tracking tools as outlined in our Privacy Policy.